Policy owner: NextRising AI Pty Ltd
Commercial enquiries: info@nextrisingai.com
Confirm the complete booking terms, including payment timing, access duration and cancellation, transfer or rescheduling arrangements, before enrolment. These general terms are subject to applicable consumer rights.
Before enrolment
Make the offer and responsibilities clear.
Recorded course access
Current student courses have five lessons, approximately five hours. Recorded courses include educator email support for up to 10 days after purchase, as specified on the relevant course page. Confirm access duration and any additional offer-specific conditions before enrolment.
Recorded courses are generally non-refundable once payment has been completed and digital course access has been delivered. If you experience an access issue or need help using the course, contact us and we will work with you to provide reasonable support where appropriate.
These general terms are subject to applicable consumer rights.
What is included?
Each confirmed offer should state its learning scope, format, dates, timezone, educator, access arrangements, support, price, currency, taxes and inclusions. Capacity and minimum enrolment should be clear where relevant.
Who is enrolling?
The contracting entity is NextRising AI Pty Ltd. The final terms should identify the customer and any parent, carer or school authority required for a learner to participate.
Confirm learner readiness, eligibility, account ownership and third-party minimum-age rules. Parent support does not override a platform’s age restrictions.
Changes, rights and support
Explain what happens when circumstances change.
Questions and complaints
Contact info@nextrisingai.com with the program and the issue you want reviewed. Share relevant details without unnecessary sensitive information.
Technology, work and participation
Confirm device, internet, software, third-party account and tool-cost requirements before enrolment. Explain acceptable conduct, safety expectations and any removal process.
Live sessions and missed lessons
Live delivery uses five one-hour sessions when an educator, schedule and cohort are confirmed. A scheduled live session is generally non-refundable once it has commenced or taken place and is not automatically repeated for non-attendance. Check the applicable booking terms for cancellations or changes before a session begins.
If you miss a session, contact us as soon as possible and tell us which session you missed. We will provide the relevant lesson information, learning materials and available course resources to help you catch up. A live recording is available only where confirmed for that program.
These general terms are subject to applicable consumer rights.
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